I hand pour each candle to order just for you! Current Processing Time is 7-10 days unless otherwise noted in the item description. I typically get orders shipped within 2-3 days though. I do hand pour every candle to order just for you, so each candle has to be made. *Please place your order by 12-13-21 to ensure it arrives by Christmas Eve. As of now, my shipping method has packages arriving 2-3 days from date of shipment.
All of my packages come wrapped with ivory tissue paper, and filled with Kraft Crinkle Cut Paper to use for gifting! Each candle is also wrapped in bubble wrap. All of this ensures your package will arrive safely!
If you are unhappy with the scent, you can mail it back to me and I will replace it or refund you! I am confident you will love any scent you choose! I offer small candles and bundles so you can try scents if you are unsure. I have a scent description page on the main menu.
All sales are final. Since this is a small growing business with just myself, there are currently no exchanges or returns. If the package and or it’s contents are damaged during delivery and transit, please file a claim with the carrier. I have insurance on each package. If you need help with a claim, please reach out. Once you file a claim and they accept it, they will refund you And you can place another order! This rarely happens.
I can not replace stolen or lost packages at this time. You can also file a claim for this.
*Please note that each dough bowl is handmade and handcarved, so each one is slightly different and slightly varies in size. around half an inch. This is what makes them very unique! They are also made to be rustic and have distressing marks and features.
I have no control of what happens to the package once it leaves my property. I package it the best possible way to keep it from being damaged during delivery. Please note in summer and warm months, there can be some slight melting of the soy wax, just because it’s all natural and has a lower melting point. It will not affect the quality or scent of the candle. You can use a heat gun to smooth out the top, as that is what I do with the candles! Or once you burn your candle, it will help even the wax out!
I am proud to say I have all 5 star reviews and am 100% recommended based on customers. I am confident to offer a scent guarantee! If you are not 100% satisfied with the scent itself or the strength of the candle, I will replace it for free! I make strong scented soy candles and am proud of my reviews and feedback from my amazing customers, and know you will love your candle!
You can always contact me for help or additional information. Thanks so much for your understanding